Refund Policy

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​Honest and straightforward—our refund terms explained for your peace of mind.​

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At Redefine Body Contouring, we are committed to providing high-quality, non-invasive body treatments designed to help you feel your best. Due to the nature of our services and scheduling commitments, we have established the following refund policy:

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1. Treatment Services

 

• All treatment payments are non-refundable once the service has been delivered.

• We do not offer refunds for completed sessions, including those part of a treatment package.

• If you are unsatisfied with your results or experience, we encourage you to speak to a team member immediately so we can address your concerns and find a solution.

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2. Prepaid Packages

 

• Prepaid packages are non-refundable and non-transferable.

• Missed or late-cancelled appointments (less than 24 hours’ notice) will result in forfeiture of the session.

• Packages must be used within the time period specified at the time of purchase.

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3. Gift Cards

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• Gift cards are valid for 24 months from the date of issue.

• Gift cards are non-refundable and cannot be exchanged for cash.

• Lost or stolen gift cards cannot be reissued.

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4. Products (If applicable)

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• Due to hygiene and safety, we do not accept returns or offer refunds on opened skincare or body products.

• Unopened retail products may be exchanged or returned for store credit within 7 days of purchase, provided they are in original, unused condition and accompanied by a receipt.

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5. Booking Errors or Technical Issues

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• If you experience a booking error or accidental overcharge, please contact us within 48 hours. We will review and resolve the issue promptly, including issuing a refund where appropriate.

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6. Cancellation Policy

 

• Appointments must be cancelled or rescheduled with a minimum of 24 hours’ notice.

• Cancellations made after this window, or failure to attend, may result in the full session fee being charged or a session being deducted from your package.